URGENT SAFETY NOTICE
If you own a Stoves, Belling or New World gas range cooker:
YOU MUST ONLY USE THE GAS GRILL WITH THE DOOR OPEN
Glen Dimplex Home Appliances (Stoves, Belling, New World) and the Office for Product Safety and Standards (OPSS) are advising that an investigation is ongoing into a fatality due to carbon monoxide poisoning where a gas range cooker was in the premises.
The investigation into the tragic death is ongoing and the family and friends of the person who has died have our deepest sympathies. Given the risk of carbon monoxide, we are contacting consumers to remind them that they MUST USE THE GAS GRILL WITH THE DOOR OPEN, as detailed in the instruction manual.
A number of Stoves, Belling and New World gas range cookers are impacted and so it is important that you make contact with us via 0800 110 5728 or email [email protected]. By doing so, we can confirm if your cooker is affected and keep you updated with the latest advice. If you no longer own the cooker, it is still extremely important that you contact us to let us know who now owns it so that we can contact them too.
You will need your model number, starting with 4444, and serial number when contacting us. This can be found by opening the main oven door. It is located on a badge on the frame above the grill cavity.
We are actively reminding all of our consumers and owners of these gas range cookers that they MUST OPERATE THE GAS GRILL WITH THE DOOR OPEN as detailed in the instruction manual. DOING SO POSES NO RISK OF CARBON MONOXIDE BUILD-UP.
We have stringent health and safety measures in place, and all of our cookers are tested to industry standards and by the British Standards Institute (BSI) before they are made available to buy.
We will continue to raise awareness of the risk of carbon monoxide poisoning and to encourage the highest standards of testing industry-wide. We are working closely with the OPSS to highlight the risks of carbon monoxide and we support their message of informing consumers to only use gas grills with the door open.
Consumers with one of these gas range cookers in their home can continue to use the product as per the instruction manual, but MUST ENSURE THAT THE GRILL DOOR IS LEFT OPEN WHILST THE GAS GRILL IS IN OPERATION.
All gas appliances must be installed and operated in accordance with the manufacturer’s instructions supplied with the cooker. Correct use and adequate ventilation is essential to ensure safe use of these cookers. Using an appliance for any purpose, other than that for which it is designed, can cause serious safety issues. The grill cavity in these appliances is designed for open door grilling and the grill must not be used as an oven, a space heater, or any other purpose.